Our Policies

Transparency and clarity in every transaction

Please Read Carefully

All our gemstone jewelry pieces are handcrafted and made to order. Please review our policies before making a purchase.

No Returns Policy

All sales are final

At SatvaStones, each piece is carefully crafted with authentic gemstones. Due to the nature of our products and our commitment to quality, we do not accept returns.

All purchases are considered final once the order is successfully placed and payment is confirmed.

Why No Returns?

Each piece is handcrafted to order with genuine gemstones
Quality assurance and hygiene standards
Authenticity and uniqueness of natural gemstones

No Exchange Policy

Products cannot be exchanged

We do not offer exchanges on any products. Please ensure you have reviewed the product details, size specifications, and images carefully before completing your purchase.

Before You Buy:

Check product dimensions and size charts carefully
Review gemstone specifications and material details
Contact us if you have any questions before purchasing
Understand that natural gemstones may have slight variations

No Cancellation After Purchase

Orders cannot be cancelled once payment is successful

Once your order is successfully placed and payment is confirmed, cancellation is not possible. Our artisans begin crafting your piece immediately upon order confirmation.

⏰ Time Sensitive: Please review your order carefully before completing the purchase. Once payment is processed, your order enters production immediately.

Damaged or Defective Items

While we do not accept returns or exchanges under normal circumstances, we stand behind the quality of our craftsmanship.

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

Clear photographs of the damage or defect
Your order number
Description of the issue

We will assess the issue and provide a resolution on a case-by-case basis, which may include repair, replacement, or refund at our discretion.

Questions About Our Policies?

We're here to help! If you have any questions before making a purchase, please reach out to us:

Email: support@satvastones.com

Phone: +91 XXXXX XXXXX

Hours: Monday - Saturday, 10 AM - 6 PM IST

Last updated: 23 March 2026

Damaged or Defective Items

While we do not accept returns or exchanges under normal circumstances, we stand behind the quality of our craftsmanship.

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

Clear photographs of the damage or defect
Your order number
Description of the issue

We will assess the issue and provide a resolution on a case-by-case basis, which may include repair, replacement, or refund at our discretion.